n16 Privacy Policy —
Our Commitment to Protecting Malaysian Users' Data
This Privacy Policy explains how n16 collects, uses, stores and protects the personal information of users in Malaysia. By using our platform, you agree to the practices described in this document.
Effective Date: 1 January 2026
1. Personal Information We Collect
Account Information
When you register an account with n16, we collect information such as your full name, email address, phone number and required identity verification details. This information is used to verify your identity, manage your account and ensure transaction security.
We also maintain records of your account preferences, login history and user settings to ensure a consistent experience each time you access the platform.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect payment-related information such as bank account numbers, account holder names and transaction details. This information is stored in encrypted format and used solely for legitimate payment processing purposes.
N16 does not store credit or debit card details directly. All transactions are processed through secure local payment channels such as DuitNow and FPX.
Device & Browser Information
The n16 platform automatically collects technical information such as device type, operating system, browser type, IP address and screen resolution. This data is used to optimise the user experience across different devices, identify technical issues and improve overall platform performance.
General location information derived from your IP address is used to ensure the content offered is relevant to the Malaysian market.
Usage Data
We record usage activity such as pages visited, session duration, games played, bets placed and interactions with buttons or navigation menus. This data helps us understand usage patterns and continuously improve the platform's design and functionality.
Usage data is collected in aggregate and is not linked to personal identities except for security or legal compliance purposes.
2. How We Use Your Information
Information collected by n16 is used solely for legitimate purposes directly related to the provision of platform services. The primary purposes are as follows:
- Account management — Creating, verifying and maintaining user accounts securely.
- Transaction processing — Processing MYR deposits and withdrawals accurately and securely.
- Service communications — Sends important notifications about your account, promotions, and platform updates.
- Fraud prevention — Detects and investigates suspicious activity to keep all users protected.
- Platform improvements — Analysing usage patterns to enhance the user experience.
- Legal compliance — Meeting legal obligations and regulations applicable in Malaysia.
- Customer support — Resolving enquiries and technical issues effectively.
- Personalisation — Displays relevant content and offers based on user preferences.
N16 will not use your information for any other purpose without your prior consent, unless required by law.
3. Cookies, Tracking & Similar Technologies
The n16 platform uses cookies and similar tracking technologies to enhance the user experience and gather analytics data. Cookies are small text files stored on your device when you visit a website.
We use several types of cookies:
- Session cookies — Temporary cookies that are deleted when you close your browser. Used to maintain your login status during an active session.
- Preference cookies — Saves user settings such as language and display preferences for a smoother return experience.
- Analytics cookies — Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or delete cookies through your browser settings. However, disabling cookies may affect certain features of the n16 platform.
4. Data Storage and Third-Party Sharing
Data Security & Storage
All n16 user data is stored on servers protected by industry-grade encryption and strict physical security measures. We use SSL/TLS protocols for all data transfers between your device and our servers.
Data is retained for as long as your account remains active or as needed for service and legal compliance purposes. After account closure, data may be kept for a specified period in accordance with Malaysian legal requirements before being securely deleted.
Access to user data among n16's internal staff is restricted to those who require it to carry out their duties.
Third-Party Sharing
N16 does not sell, rent, or share users' personal information with third parties for marketing purposes without your consent. However, we may share information in the following circumstances:
- Payment service providers that process MYR transactions on our behalf, subject to strict confidentiality agreements.
- Legal or law enforcement authorities when required under Malaysian law.
- Technical business partners who support platform operations, subject to equivalent privacy controls.
Every third party that receives user data is bound by strict privacy obligations and may only use that data for the specified purpose.
5. User Rights, Policy Amendments & How to Contact Us
Your Rights as an n16 User
As an n16 platform user, you have the following rights regarding your personal data:
- Right to Access — You have the right to request a copy of the personal data we hold about you. Requests can be submitted via the customer support email.
- Right to Rectification — If any information in your account is inaccurate or outdated, you may request a correction through your account settings or by contacting support.
- Right to Erasure — You may request deletion of your personal data, subject to legal obligations that require us to retain certain records. Deletion requests will be processed within a reasonable timeframe.
- Right to Withdraw Consent — You may withdraw consent for certain data processing at any time, though this may affect our ability to provide some services.
Privacy Policy Amendments
N16 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via their registered email or an in-platform notice. Continued use of the platform after amendments take effect constitutes acceptance of the updated terms.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the n16 support team:
Email: [email protected]
Please include your account name and full details of your request in the email so our team can assist you promptly and accurately. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
You may also refer to the FAQ us or review Terms & Conditions for additional information about platform policies.